Return Policy

At Bridge to Care, we want our customers to be happy with our products and service. This customer satisfaction allows you to return or exchange any item you purchase from us within 30 days of receipt of the unit. We strongly encourage you to immediately inspect and use your new concentrator to make sure that it meets your needs because our customer satisfaction is time-dependent.

When your unit arrives:
We test every unit before it leaves our store, but sometimes units arrive either damaged or defective. We sincerely apologize for this inconvenience and ask that you contact us immediately. Immediately inspect the box for damages and unpack your unit. If a team is damaged in shipping, we must notify and work with the shipping company within 48 hours. We cannot be responsible for shipping damage if you wait longer than 48 hours after your unit arrives to let us know.

0 – 5 days after arrival – 100% refund
We want our customers to be happy with their units, and we will refund your money 100% (excluding shipping costs) for all new units if you notify us within the first five days. We encourage you to pick up, pull, carry, examine, and test-run your team (for fewer than 20 hours). Because we can’t sell a unit as new if it has been damaged or run more than 10 hours outside the factory, the 100% customer satisfaction is only valid if you contact us within the first five days and the unit:
Remains in unused / like new condition including all packaging. 
Has not been used in a smoke-filled environment. Has been run for fewer than 20 hours. Don’t hesitate to contact our customer support department at 1-800-801-3781. All returns require a return authorization. You must pay for return shipping costs. Please insure the return shipment for the total value.

6 – 30 days after arrival
If you determine between 6 days and 30 days after you receive the unit that you would like to return it, don’t hesitate to get in touch with our customer support department at
1-800-801-3781 will assist you with either a refund (based on the number of hours the unit has been used and after the restocking fee) or an exchange for a team that better matches your needs. Please understand that any unit used over 20 hours is considered used, and therefore the refund will be calculated upon the unit’s “used” value. The restocking fee for units returned between days 6 and 30 is 25%. Please get in touch with our customer support department at 1-800-801-3781. All returns require a return authorization. You must pay for return shipping costs. Please insure the return shipment for the total value.

After 30 days:

We are sorry, but after 30 days, we cannot refund or exchange your unit.

Please note:
All items returned without a return authorization number, including items returned to us for refusal of delivery, are subject to the 25% restocking fee.
Oxygen concentrators sometimes sustain electrical damage due to customer misuse. If you use a power inverter from 12 volts to 110 volts or from 220 volts to 110 volts, you will damage the unit. In these cases and all instances of customer-caused damage, the customer is responsible for all parts, labor, and shipping charges to return the unit to us for repair.

Please get in touch with our support department at 1-800-801-3781.
All new units come with a factory warranty.

Warranty repairs will be quickly handled by our customer support department at 1-800-801-3781.
Please call us at 1-800-801-3781 if you have questions, or you can e-mail us at support@bridgetocareusa.com.

* Please be advised that due to new procedures and safety policies resulting from Covid 19, we are experiencing processing and shipping delays. These new policies are to keep our warehouse staff safe and you safe. All shipping partners that we use have also implemented new and rigorous safety procedures. We appreciate your patience and understanding as we work hard to ensure your safety and the safety of our staff. This return policy is for portable concentrators only; home units are non-refundable.

Welcome to the Bridge to Care family!

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